Can I return my purchase if I'm not happy with it? 

Under EU law, a customer has the right to return any product for a 14 day period after point of sale.

The returned product must be in its original condition which is resalable in order to qualify for a full refund.

Products which have been opened are not eligible under Plantmade’s return policy due to hygiene reasons. No exceptions

Please note that any original shipping costs are non-refundable, and we do not cover any costs for handling charges or return shipping.

Submit your returns claim through AFTERCARE

 

 

 

Can i get a refund on my order if I'm not happy with it? 

Our bundles were created with results in mind and we are committed to helping our customers reach their goals.

However, we understand that good things take time!

Most people need at least 3 months to see any noticeable changes in hair/ beard growth or volume, some see results much faster. But we are confident that if a natural solution is a good fit, you should see at least some visible progress after this time period (with consistent use).

So, if you have been consistently using the products correctly for 90 days or we offer a full refund.

Please note: Refunds can only be processed within 6 months from when an order is placed.

Can i change or cancel my order? 

Want to change an address or place your order on hold?

Once an order is placed, it can only be changed up until when the order has been picked by our fulfilment team and provided with a tracking number. You can manage orders which haven’t be processed by using Aftercare. When an order is processed, a shipping confirmation email will be sent--not to be confused with the order confirmation email.

Once the shipping confirmation is provided then it is too late to change the order.

Want to cancel an order?

Once an order has be dispatched, it is unfortunately not possible to cancel it. Once received, the products must then be returned unopened in their original, resalable condition in order to be eligible for a full refund. Please refer to **Aftercare** to process a return.

I placed multiple orders, can they be sent as one parcel?

It’s not possible to merge orders. Once any individual order is placed, it generates a work request with our fulfilment team.

If it’s absolutely necessary you may cancel all orders before they are fulfilled and make a brand new order with all the required products, this should then come as one package.

Contact Customer Care on: hello@weareplantmade.com or via Chat, who will happily try to fix any mistakes that might occur with your order.

Once the shipping confirmation is provided then it is too late to cancel or make any change the order.

 

 

You can get in touch with the by email at - hello@weareplantmade.com  or via phone using the numbers below

UK: +44 20 4538 3582

US/CA: +1 877-564-6608

Text/SMS: +44 7481 341326